frees up agents to answer more complex questions faster. Self-service also means that information can be accessed at any time. Even at 9pm on a Friday night, on the eve of a long weekend, your customer
can solve his problem by hs to Malaysia phone number list address critical issues first Every request is important to the customer. However, some are more urgent or strategic than others. Therefore, interactions must be sequenced and prioritized. You can use the interactive voice response system to screen voice calls to ensure the most critical questions are answered first. You can also use an AI-powered system to scan digital
communications for specific terms to prioritize them and automatically route them to the best agent available. 3. Flag messages in automated replies to save customers time Your customers expect you to acknowledge their messages, whether by email, phone call, or instant message. Use these automated confirmations to reassure customers while also